FAQ

Can I pay by card?

No, we accept only standard bank transfer or PayPal payment.

What are the payment methods?

Standard bank transfer or PayPal payment. For PayPal we adding 3% commission to the whole order. You will receive all the info about PayPal payment from our specialist. We will contact you at the email address provided during registration.

Can I pay on delivery?

No, this payment method is not acceptable.

I’m retail customer. Can I make a purchase?

No. We accept only orders from companies with active VAT EU number.

I own company, but I don’t need to have VAT EU. Can I make a purchase?

No. We accept only orders from companies with active VAT EU number.

Is shipping outside the EU possible?

Yes, we are shipping outside the EU. You can make the order and we will provide you all information. Our employee will contact you at the email address provided during registration.

I’m in Poland and I want buy goods with delivery to polish address. Can I make a purchase?

We have separate website dedicates for domestic polish transaction – hurt.com.pl. You can make purchases there. Remember, that prices are given in Polish currency PLN and the added VAT of 23% applicable in Poland.

How much are shipping costs and shipping times?

Shipping costs and delivery time are determined individually. After placing your order, our specialist will contact you at the email address provided during registration.

I want to pay in a currency other than EUR. Is this possible?

Yes. We accept payments in EUR, GBP and USD.

Where can I find tracking for my shipment?

Depending on the carrier your order was shipped to, you can check the tracking here:

https://gls-group.com/GROUP/en/parcel-tracking/
https://polska.raben-group.com/en
https://www.fedex.com/en-us/tracking.html
https://novapost.com/en-lt/tracking/